Volume 22; Issue 6

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Managing Service Quality
Volume 22; Issue 6

Managing Service Quality

Volume 22; Issue 6

1

The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers

Gounaris, Spiros, Duman Kurt, Sumeyra, Atrek, Banu

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 174 KB

english, 2012

2

The reciprocal impact of vertical service line extensions on parent brands

Gounaris, Spiros, Boisvert, Jean

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 266 KB

english, 2012

3

Pre‐recovery and post‐recovery emotions in the service context: a preliminary study

Gounaris, Spiros, Ozgen, Ozge, Duman Kurt, Sumeyra

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 273 KB

english, 2012

4

Service blueprinting and BPMN: a comparison

Gounaris, Spiros, Milton, Simon K., Johnson, Lester W.

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 439 KB

english, 2012

5

Service blueprinting effectiveness: drivers of success

Gounaris, Spiros, Kostopoulos, Giannis, Gounaris, Spiros, Boukis, Achilleas

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 213 KB

english, 2012

6

Balanced market orientation: qualitative findings on a fragile equilibrium

Gounaris, Spiros, Avlonitis, George J., Giannopoulos, Antonios A.

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 253 KB

english, 2012