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Volume 22; Issue 6
Main
Managing Service Quality
Volume 22; Issue 6
Managing Service Quality
Volume 22; Issue 6
1
The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers
Gounaris, Spiros
,
Duman Kurt, Sumeyra
,
Atrek, Banu
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 174 KB
Your tags:
english, 2012
2
The reciprocal impact of vertical service line extensions on parent brands
Gounaris, Spiros
,
Boisvert, Jean
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 266 KB
Your tags:
english, 2012
3
Pre‐recovery and post‐recovery emotions in the service context: a preliminary study
Gounaris, Spiros
,
Ozgen, Ozge
,
Duman Kurt, Sumeyra
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 273 KB
Your tags:
english, 2012
4
Service blueprinting and BPMN: a comparison
Gounaris, Spiros
,
Milton, Simon K.
,
Johnson, Lester W.
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 439 KB
Your tags:
english, 2012
5
Service blueprinting effectiveness: drivers of success
Gounaris, Spiros
,
Kostopoulos, Giannis
,
Gounaris, Spiros
,
Boukis, Achilleas
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 213 KB
Your tags:
english, 2012
6
Balanced market orientation: qualitative findings on a fragile equilibrium
Gounaris, Spiros
,
Avlonitis, George J.
,
Giannopoulos, Antonios A.
Journal:
Managing Service Quality
Year:
2012
Language:
english
File:
PDF, 253 KB
Your tags:
english, 2012
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