Service quality: perceived value, expectations, shortfalls,...

Managing Service Quality 1999 / 08 Vol. 9; Iss. 4

Service quality: perceived value, expectations, shortfalls, and bonuses

Groth, John C., Dye, Richard T.
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Volume:
9
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529910273229
Date:
August, 1999
File:
PDF, 475 KB
english, 1999
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