Volume 9; Issue 4

Managing Service Quality

Volume 9; Issue 4
2

A classified model for applying the theory of constraints to service organizations

Siha, Samia
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 230 KB
english, 1999
3

Service quality: perceived value, expectations, shortfalls, and bonuses

Groth, John C., Dye, Richard T.
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 475 KB
english, 1999
4

Measuring hospital service quality: a methodological study

Martínez Fuentes, Clara
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 246 KB
english, 1999
5

SPC in managed health care – how much variation is tolerable?

Lighter, Donald E.
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 73 KB
english, 1999
6

Media relations: powerful tools for achieving service quality

Wells, Barron, Spinks, Nelda
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 102 KB
english, 1999
7

Quality assurance in investment services

Karapetrovic, Stanislav, Willborn, Walter
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 310 KB
english, 1999