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Parsimonious measurement of customer satisfaction with personal service and the service setting
Nicholls, J.A.F., Gilbert, G. Ronald, Roslow, SydneyVolume:
15
Language:
english
Journal:
Journal of Consumer Marketing
DOI:
10.1108/07363769810219116
Date:
June, 1998
File:
PDF, 231 KB
english, 1998