Approaches of Portuguese companies for relating customer...

Total Quality Management 2000 / 09 Vol. 11; Iss. 7

Approaches of Portuguese companies for relating customer satisfaction with business results

André, Margarida M., Saraiva, Pedro M.
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Volume:
11
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120050135470
Date:
September, 2000
File:
PDF, 314 KB
english, 2000
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