The effect of on‐the‐spot versus delayed compensation: the...

Journal of Services Marketing 2012 / 05 Vol. 26; Iss. 3

The effect of on‐the‐spot versus delayed compensation: the moderating role of failure severity

Kim, Namin, Ulgado, Francis M.
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Volume:
26
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041211223960
Date:
May, 2012
File:
PDF, 238 KB
english, 2012
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