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Volume 26; Issue 3
Main
Journal of Services Marketing
Volume 26; Issue 3
Journal of Services Marketing
Volume 26; Issue 3
1
Modeling customer satisfaction and loyalty: survey data versus data mining
Baumann, Chris
,
Elliott, Greg
,
Burton, Suzan
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 227 KB
Your tags:
english, 2012
2
The effects of dining atmospherics on behavioral intentions through quality perception
Ha, Jooyeon
,
Jang, SooCheong (Shawn)
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 267 KB
Your tags:
english, 2012
3
Servicescape interior design and consumers' personality impressions
Orth, Ulrich R.
,
Heinrich, Frauke
,
Malkewitz, Keven
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 235 KB
Your tags:
english, 2012
4
Predicting negative consumer reactions to services offshoring
Thelen, Shawn T.
,
Shapiro, Terri
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 204 KB
Your tags:
english, 2012
5
The effect of on‐the‐spot versus delayed compensation: the moderating role of failure severity
Kim, Namin
,
Ulgado, Francis M.
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 238 KB
Your tags:
english, 2012
6
Complementary effects of relational bonds in information asymmetry contexts
Nath, Prithwiraj
,
Mukherjee, Avinandan
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 263 KB
Your tags:
english, 2012
7
Customer creation of service products: role of frustration in customer evaluations
Guchait, Priyanko
,
Namasivayam, Karthik
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 227 KB
Your tags:
english, 2012
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