Volume 26; Issue 3

Journal of Services Marketing

Volume 26; Issue 3

1

Modeling customer satisfaction and loyalty: survey data versus data mining

Baumann, Chris, Elliott, Greg, Burton, Suzan

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 227 KB

english, 2012

2

The effects of dining atmospherics on behavioral intentions through quality perception

Ha, Jooyeon, Jang, SooCheong (Shawn)

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 267 KB

english, 2012

3

Servicescape interior design and consumers' personality impressions

Orth, Ulrich R., Heinrich, Frauke, Malkewitz, Keven

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 235 KB

english, 2012

4

Predicting negative consumer reactions to services offshoring

Thelen, Shawn T., Shapiro, Terri

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 204 KB

english, 2012

5

The effect of on‐the‐spot versus delayed compensation: the moderating role of failure severity

Kim, Namin, Ulgado, Francis M.

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 238 KB

english, 2012

6

Complementary effects of relational bonds in information asymmetry contexts

Nath, Prithwiraj, Mukherjee, Avinandan

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 263 KB

english, 2012

7

Customer creation of service products: role of frustration in customer evaluations

Guchait, Priyanko, Namasivayam, Karthik

Journal:

Journal of Services Marketing

Year:

2012

Language:

english

File:

PDF, 227 KB

english, 2012