Organizational learning from customer feedback received by...

Organizational learning from customer feedback received by service employees

Wirtz, Jochen, Kuan Tambyah, Siok, Mattila, Anna S.
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Volume:
21
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564231011050814
Date:
June, 2010
File:
PDF, 263 KB
english, 2010
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