Volume 21; Issue 3

Journal of Service Management

Volume 21; Issue 3

1

Internal market orientation and market‐oriented behaviours

Lings, Ian N., Greenley, Gordon E.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 133 KB

english, 2010

2

Emotion display rules at work in the global service economy: the special case of the customer

Grandey, Alicia, Rafaeli, Anat, Ravid, Shy, Wirtz, Jochen, Steiner, Dirk D.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 285 KB

english, 2010

3

A framework for evaluating the customer wait experience

McGuire, Kelly A., Kimes, Sheryl E., Lynn, Michael, Pullman, Madeline E., Lloyd, Russell C.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 237 KB

english, 2010

4

Relationship between growth and R&D intensity in low‐tech and high‐tech Portuguese service SMEs

Maçãs Nunes, Paulo, Serrasqueiro, Zélia, Mendes, Luis, Neves Sequeira, Tiago

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 268 KB

english, 2010

5

Organizational learning from customer feedback received by service employees

Wirtz, Jochen, Kuan Tambyah, Siok, Mattila, Anna S.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 263 KB

english, 2010

6

Beyond personality: the impact of GMA on performance for entry‐level service employees

Tews, Michael J., Michel, John W., Lyons, Brian D.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 212 KB

english, 2010