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Best practice in the car after-sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany - Part 1
Ehinlanwo, Olajide Omotuyi, Zairi, MohamedVolume:
2
Year:
1996
Language:
english
Journal:
Business Process Management Journal
DOI:
10.1108/14637159610123597
File:
PDF, 194 KB
english, 1996