Is self‐service the future of services?

Managing Service Quality 2003 / 12 Vol. 13; Iss. 6

Is self‐service the future of services?

Fitzsimmons, James A.
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Volume:
13
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520310506496
Date:
December, 2003
File:
PDF, 36 KB
english, 2003
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