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Volume 13; Issue 6
Main
Managing Service Quality
Volume 13; Issue 6
Managing Service Quality
Volume 13; Issue 6
1
Internet users' perceptions of online service quality: a comparison of online buyers and information searchers
Cai, Shaohan
,
Jun, Minjoon
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 136 KB
Your tags:
english, 2003
2
E‐service quality and the public sector
Buckley, Joan
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 110 KB
Your tags:
english, 2003
3
Tailoring e‐service quality through CRM
Gurău, Călin
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 173 KB
Your tags:
english, 2003
4
E‐quality in the e‐services provision of legal practices
Douglas, Alex
,
Muir, Lindsey
,
Meehan, Karon
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 185 KB
Your tags:
english, 2003
5
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
Patrício, Lia
,
Fisk, Raymond P.
,
Falcão e Cunha, João
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 252 KB
Your tags:
english, 2003
6
E‐government: the realities of using IT to transform the public sector
Hazlett, Shirley‐Ann
,
Hill, Frances
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 142 KB
Your tags:
english, 2003
7
A critical review of e‐service in Northern Ireland Electricity
Henderson, Joan
,
McGoldrick, Eddie
,
McAdam, Rodney
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 176 KB
Your tags:
english, 2003
8
Is self‐service the future of services?
Fitzsimmons, James A.
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 36 KB
Your tags:
english, 2003
9
Investigating the adoption of electronic customer service by Australian businesses
Thi Hong Chau Nguyen, Don
,
Murphy, Jamie
,
Olaru, Doina
Journal:
Managing Service Quality
Year:
2003
Language:
english
File:
PDF, 186 KB
Your tags:
english, 2003
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