Performance management in call centers: lessons, pitfalls...

Measuring Business Excellence 2004 / 12 Vol. 8; Iss. 4

Performance management in call centers: lessons, pitfalls and achievements in Fujitsu Services

Marr, Bernard, Parry, Stephen
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Volume:
8
Language:
english
Journal:
Measuring Business Excellence
DOI:
10.1108/13683040410569415
Date:
December, 2004
File:
PDF, 191 KB
english, 2004
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