Loyalty building, relational trade‐offs and key service employees: the case of radio DJs
Arbore, Alessandro, Guenzi, Paolo, Ordanini, AndreaVolume:
20
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564230910964417
Date:
June, 2009
File:
PDF, 226 KB
english, 2009