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Volume 20; Issue 3
Main
Journal of Service Management
Volume 20; Issue 3
Journal of Service Management
Volume 20; Issue 3
1
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo
,
Johnson, Michael D.
,
Castaldo, Sandro
Journal:
Journal of Service Management
Year:
2009
Language:
english
File:
PDF, 175 KB
Your tags:
english, 2009
2
Management of sales advisers and service climate: an experiment
Poujol, Juliet F.
Journal:
Journal of Service Management
Year:
2009
Language:
english
File:
PDF, 207 KB
Your tags:
english, 2009
3
Why service recovery fails
Michel, Stefan
,
Bowen, David
,
Johnston, Robert
Journal:
Journal of Service Management
Year:
2009
Language:
english
File:
PDF, 252 KB
Your tags:
english, 2009
4
Pricing objectives and their antecedents in the services sector
Indounas, Kostis
,
Avlonitis, George J.
Journal:
Journal of Service Management
Year:
2009
Language:
english
File:
PDF, 273 KB
Your tags:
english, 2009
5
Loyalty building, relational trade‐offs and key service employees: the case of radio DJs
Arbore, Alessandro
,
Guenzi, Paolo
,
Ordanini, Andrea
Journal:
Journal of Service Management
Year:
2009
Language:
english
File:
PDF, 226 KB
Your tags:
english, 2009
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