Identifying Medical Center Units with Disproportionate Shares of Patient Complaints
Pichert, James W., Federspiel, Charles F., Hickson, Gerald B., Miller, Cynthia S., Gauld-Jaeger, Jean, Gray, Clinton L.Volume:
25
Journal:
The Joint Commission Journal on Quality Improvement
DOI:
10.1016/s1070-3241(16)30445-x
Date:
June, 1999
File:
PDF, 2.70 MB
1999