Frontline backlash: service employees’ deviance from...

Frontline backlash: service employees’ deviance from digital processes

Christ-Brendemühl, Sonja, Schaarschmidt, Mario
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Volume:
33
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-03-2019-0125
Date:
December, 2019
File:
PDF, 231 KB
2019
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