Enhancing patient flow in emergency department (ED) using lean strategiesâan integrated voice of customer and voice of process perspective
Alowad, Ali, Samaranayake, Premaratne, Ahsan, Kazi, Alidrisi, Hisham, Karim, AzharulVolume:
ahead-of-p
Journal:
Business Process Management Journal
DOI:
10.1108/BPMJ-11-2019-0457
Date:
July, 2020
File:
PDF, 3.17 MB
2020