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Volume 4; Issue 3
Main
International Journal of Service Industry Management
Volume 4; Issue 3
International Journal of Service Industry Management
Volume 4; Issue 3
1
Development of a Multiple‐item Scale for Measuring Hospital Service Quality
Vandamme, R.
,
Leunis, J.
Journal:
International Journal of Service Industry Management
Year:
1993
File:
PDF, 1.20 MB
Your tags:
1993
2
Cross‐functional Integration in the New Product Introduction Process: An Application of Action Science in Services
Hart, Susan J.
,
Service, Linda M.
Journal:
International Journal of Service Industry Management
Year:
1993
Language:
english
File:
PDF, 485 KB
Your tags:
english, 1993
3
Tactics Used by Customer‐contact Workers: Effects of Role Stress, Boundary Spanning and Control
Weatherly, Kristopher A.
,
Tansik, David A.
Journal:
International Journal of Service Industry Management
Year:
1993
File:
PDF, 980 KB
Your tags:
1993
4
The Service Quality Concept and a Method of Inquiry
Lindquist, Hans
,
Persson, Jan E.
Journal:
International Journal of Service Industry Management
Year:
1993
Language:
english
File:
PDF, 372 KB
Your tags:
english, 1993
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