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Volume 6; Issue 4
Main
Journal of Service Research
Volume 6; Issue 4
Journal of Service Research
Volume 6; Issue 4
1
The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model
Vargo, Stephen L.
,
Lusch, Robert F.
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 152 KB
Your tags:
english, 2004
2
Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts
Mattila, Anna S.
,
Patterson, Paul G.
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 263 KB
Your tags:
english, 2004
3
Exploring How Intangibility Affects Perceived Risk
Laroche, Michel
,
McDougall, Gordon H. G.
,
Bergeron, Jasmin
,
Yang, Zhiyong
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 514 KB
Your tags:
english, 2004
4
Agent Recruitment Planning in Knowledge-Intensive Call Centers
Bordoloi, Sanjeev K.
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 169 KB
Your tags:
english, 2004
5
JSR Best Article Awards
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 23 KB
Your tags:
english, 2004
6
Evaluations of E-Tailers’ Delivery Fulfillment: Implications of Firm Characteristics and Buyer Heterogeneity
Cao, Yong
,
Zhao, Hao
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 153 KB
Your tags:
english, 2004
7
Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions
Goldstein, Susan M.
,
Ward, Peter T.
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 234 KB
Your tags:
english, 2004
8
JSR Best Reviewer Award
Journal:
Journal of Service Research
Year:
2004
Language:
english
File:
PDF, 23 KB
Your tags:
english, 2004
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