Volume 6; Issue 4

Journal of Service Research

Volume 6; Issue 4

1

The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model

Vargo, Stephen L., Lusch, Robert F.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 152 KB

english, 2004

2

Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

Mattila, Anna S., Patterson, Paul G.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 263 KB

english, 2004

3

Exploring How Intangibility Affects Perceived Risk

Laroche, Michel, McDougall, Gordon H. G., Bergeron, Jasmin, Yang, Zhiyong

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 514 KB

english, 2004

4

Agent Recruitment Planning in Knowledge-Intensive Call Centers

Bordoloi, Sanjeev K.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 169 KB

english, 2004

5

JSR Best Article Awards

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 23 KB

english, 2004

6

Evaluations of E-Tailers’ Delivery Fulfillment: Implications of Firm Characteristics and Buyer Heterogeneity

Cao, Yong, Zhao, Hao

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 153 KB

english, 2004

7

Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions

Goldstein, Susan M., Ward, Peter T.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 234 KB

english, 2004

8

JSR Best Reviewer Award

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 23 KB

english, 2004