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Volume 10; Issue 6
Main
Journal of Services Marketing
Volume 10; Issue 6
Journal of Services Marketing
Volume 10; Issue 6
1
SERVQUAL revisited: a critical review of service quality
Asubonteng, Patrick
,
McCleary, Karl J.
,
Swan, John E.
Journal:
Journal of Services Marketing
Year:
1996
Language:
english
File:
PDF, 62 KB
Your tags:
english, 1996
2
Determining advertising budgets for service enterprises
Fairhurst, Ann
,
Gable, Myron
,
Dickinson, Roger
Journal:
Journal of Services Marketing
Year:
1996
Language:
english
File:
PDF, 49 KB
Your tags:
english, 1996
3
Benchmarking measures of customer satisfaction, quality and performance for new financial service products
Edgett, Scott
,
Snow, Kim
Journal:
Journal of Services Marketing
Year:
1996
Language:
english
File:
PDF, 40 KB
Your tags:
english, 1996
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