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Volume 21; Issue 5
Main
Journal of Services Marketing
Volume 21; Issue 5
Journal of Services Marketing
Volume 21; Issue 5
1
The shift in sales organizations in business‐to‐business services markets
Tyler, Katherine
,
Sharma, Arun
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 309 KB
Your tags:
english, 2007
2
Service packaging: key to successful provisioning of ICT business solutions
Tyler, Katherine
,
Hyötyläinen, Mika
,
Möller, Kristian
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 420 KB
Your tags:
english, 2007
3
A re‐examination of the relationship between value, satisfaction and intention in business services
Tyler, Katherine
,
Whittaker, Graham
,
Ledden, Lesley
,
Kalafatis, Stavros P.
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 416 KB
Your tags:
english, 2007
4
The role of trust in financial services business relationships
Tyler, Katherine
,
Tyler, Katherine
,
Stanley, Edmund
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 239 KB
Your tags:
english, 2007
5
Key drivers of university‐industry relationships: the role of organisational compatibility and personal experience
Tyler, Katherine
,
Plewa, Carolin
,
Quester, Pascale
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 328 KB
Your tags:
english, 2007
6
Services business markets: a further view of a new reality or a blurred landscape?
Tyler, Katherine
,
Tyler, Katherine
,
Patton, Mark
,
Mongiello, Marco
,
Meyer, Derek
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 215 KB
Your tags:
english, 2007
7
Segment differences in the asymmetric effects of service quality on business customer relationships
Tyler, Katherine
,
Stan, Simona
,
Evans, Kenneth R.
,
Wood, Charles M.
,
Stinson, Jeffrey L.
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 241 KB
Your tags:
english, 2007
8
An assessment of customer service in business‐to‐business relationships
Tyler, Katherine
,
Zolkiewski, Judy
,
Lewis, Barbara
,
Yuan, Fang
,
Yuan, Jing
Journal:
Journal of Services Marketing
Year:
2007
Language:
english
File:
PDF, 128 KB
Your tags:
english, 2007
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