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Volume 27; Issue 4
Main
Journal of Services Marketing
Volume 27; Issue 4
Journal of Services Marketing
Volume 27; Issue 4
1
Beyond loyalty: customer satisfaction, loyalty, and fortitude
Fraering, Martin
,
Minor, Michael S.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 316 KB
Your tags:
english, 2013
2
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
,
Boukis, Achilleas
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 186 KB
Your tags:
english, 2013
3
Managing customer misbehavior: challenges and strategies
Harris, Lloyd C.
,
Daunt, Kate
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 215 KB
Your tags:
english, 2013
4
The effects of service on multichannel retailers' brand equity
White, Ryan C.
,
Joseph‐Mathews, Sacha
,
Voorhees, Clay M.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 207 KB
Your tags:
english, 2013
5
An examination of consumers' resistance to computer‐based technologies
Patsiotis, Athanasios G.
,
Hughes, Tim
,
Webber, Don J.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 491 KB
Your tags:
english, 2013
6
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
,
Coughlan, Joseph
,
Mullen, Michael R.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 274 KB
Your tags:
english, 2013
7
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 388 KB
Your tags:
english, 2013
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