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Volume 12; Issue 1
Main
Managing Service Quality
Volume 12; Issue 1
Managing Service Quality
Volume 12; Issue 1
1
Framework for evaluating performance and quality improvement in hospitals
Chow‐Chua, Clare
,
Goh, Mark
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 467 KB
Your tags:
english, 2002
2
Service quality and productivity: A synergistic perspective
Parasuraman, A.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 117 KB
Your tags:
english, 2002
3
Service quality and productivity: a synergistic perspective
Parasuraman, A.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 250 KB
Your tags:
english, 2002
4
The service quality construct on a global stage
Imrie, Brian C.
,
Cadogan, John W.
,
McNaughton, Rod
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 306 KB
Your tags:
english, 2002
5
Service failures and customer defection: a closer look at online shopping experiences
Ahmad, Sohel
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 507 KB
Your tags:
english, 2002
6
The strategic placement of TQM in the organisation: a grounded study
Leonard, Denis
,
McAdam, Rodney
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 284 KB
Your tags:
english, 2002
7
Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?
Dick, Gavin
,
Gallimore, Kevin
,
Brown, Jane C.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 230 KB
Your tags:
english, 2002
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