books search
books
articles search
articles
Donate
Log In
Log In
to access more features
personal recommendations
Telegram Bot
download history
send to Email or Kindle
manage booklists
save to favorites
Personal
Book Requests
Explore
Journals
Contribution
Donate
Litera Library
Donate paper books
Add paper books
Open LITERA Point
Volume 12; Issue 5
Main
Managing Service Quality
Volume 12; Issue 5
Managing Service Quality
Volume 12; Issue 5
1
Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
Kang, Gi‐Du
,
Jame, Jeffrey
,
Alexandris, Kostas
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 109 KB
Your tags:
english, 2002
2
Exploding some myths about customer relationship management
Crosby, Lawrence A.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 191 KB
Your tags:
english, 2002
3
Service quality in a cellular telecommunications company: a South African experience
van der Wal, R.W.E.
,
Pampallis, A.
,
Bond, C.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 237 KB
Your tags:
english, 2002
4
From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries
Santos, Jessica
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 180 KB
Your tags:
english, 2002
5
The challenges of implementing quality in the Irish hotel industry: a review
Keating, Mary
,
Harrington, Denis
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 251 KB
Your tags:
english, 2002
6
The impact of the ISO 9000:2000 quality standards in small software firms
McAdam, Rodney
,
Fulton, Frances
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 167 KB
Your tags:
english, 2002
7
Organisational effectiveness in Irish health‐care organisations
Downey‐Ennis, Kay
,
Harrington, Denis
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 160 KB
Your tags:
english, 2002
1
Follow
this link
or find "@BotFather" bot on Telegram
2
Send /newbot command
3
Specify a name for your chatbot
4
Choose a username for the bot
5
Copy an entire last message from BotFather and paste it here
×
×