Volume 15; Issue 3

Managing Service Quality

Volume 15; Issue 3
1

Diagnosing the zone of tolerance for hotel services

Nadiri, Halil, Hussain, Kashif
Journal:
Managing Service Quality
Year:
2005
Language:
english
File:
PDF, 199 KB
english, 2005
2

A strategic service quality approach using analytic hierarchy process

Chua Chow, Clare, Luk, Peter
Journal:
Managing Service Quality
Year:
2005
Language:
english
File:
PDF, 163 KB
english, 2005
4

A case study of service failure and recovery within an international airline

Bamford, David, Xystouri, Tatiana
Journal:
Managing Service Quality
Year:
2005
Language:
english
File:
PDF, 414 KB
english, 2005
6

From prescription to description: a critique and reorientation of service culture

Skålén, Per, Strandvik, Tore
Journal:
Managing Service Quality
Year:
2005
Language:
english
File:
PDF, 155 KB
english, 2005
7

A Pyrrhic victory

Stauss, Bernd
Journal:
Managing Service Quality
Year:
2005
Language:
english
File:
PDF, 77 KB
english, 2005