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Volume 18; Issue 2
Main
Managing Service Quality
Volume 18; Issue 2
Managing Service Quality
Volume 18; Issue 2
1
Effects of e-service quality on loyalty intention: an empirical study in online auction
Yen, Chia-Hui
,
Lu, Hsi-Peng
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 235 KB
Your tags:
english, 2008
2
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
Faullant, Rita
,
Matzler, Kurt
,
Füller, Johann
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 171 KB
Your tags:
english, 2008
3
Value in use through service experience
Sandström, Sara
,
Edvardsson, Bo
,
Kristensson, Per
,
Magnusson, Peter
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 343 KB
Your tags:
english, 2008
4
The role of emotion in service evaluation
Essén, Anna
,
Wikström, Solveig
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 203 KB
Your tags:
english, 2008
5
Call centre service quality for the public: a Scottish framework for the future
Curry, Adrienne
,
Lyon, Wilma
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 248 KB
Your tags:
english, 2008
6
How some service firms have become part of “service excellence” folklore
Solnet, David
,
Kandampully, Jay
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 100 KB
Your tags:
english, 2008
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