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Volume 24; Issue 4
Main
Managing Service Quality
Volume 24; Issue 4
Managing Service Quality
Volume 24; Issue 4
1
Retaining customers after service failure recoveries: a contingency model
Wang, Kai-Yu
,
Hsu, Li-Chun
,
Chih, Wen-Hai
Journal:
Managing Service Quality
Year:
2014
Language:
english
File:
PDF, 386 KB
Your tags:
english, 2014
2
A visual interactive method for service prototyping
Jung Bae, Dae
,
Seong Leem, Choon
Journal:
Managing Service Quality
Year:
2014
Language:
english
File:
PDF, 635 KB
Your tags:
english, 2014
3
Trust transfer and the effect of service quality on trust in the healthcare industry
Lien, Che-hui
,
Wu, Jyh-Jeng
,
Chen, Ying-Hueih
,
Wang, Chang-Jhan
Journal:
Managing Service Quality
Year:
2014
Language:
english
File:
PDF, 254 KB
Your tags:
english, 2014
4
The restorative potential of senior centers
S. Rosenbaum, Mark
,
C. Sweeney, Jillian
,
Massiah, Carolyn
Journal:
Managing Service Quality
Year:
2014
Language:
english
File:
PDF, 299 KB
Your tags:
english, 2014
5
Mediating effects between World Games identification and licensed merchandise
Cheng, Lee-Joy
,
Yeh, Chin-Chia
,
Wong, Seng-Lee
Journal:
Managing Service Quality
Year:
2014
Language:
english
File:
PDF, 264 KB
Your tags:
english, 2014
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