Volume 6; Issue 5

Managing Service Quality

Volume 6; Issue 5
1

Customer‐centred growth: five strategies for building competitive advantage

Whiteley, Richard, Hessan, Diane
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 126 KB
english, 1996
2

Do It All’s loyalty programme ‐ and its impact on customer retention

Clayton‐Smith, David
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 132 KB
english, 1996
3

Stepping up to the challenge of change

Ransom, Gary, Knighton, Tom
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 101 KB
english, 1996
4

Managing quality in a UK local authority: the Leicester experience

Farrell, Charles, Ho, Samuel K.
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 38 KB
english, 1996
5

The service concepts in practice: compromises in high street trading

Alistair, T.
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 23 KB
english, 1996
6

How Skandia AFS defines and grows its customer base

Moberg, Gunnar
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 98 KB
english, 1996
7

AT&T (UK): negotiating quality through customer communications

Foxton, John
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 92 KB
english, 1996
8

The route to TQM at American Express

Vendrig, Lilyan
Journal:
Managing Service Quality
Year:
1996
Language:
english
File:
PDF, 110 KB
english, 1996