Volume 8; Issue 3

2

THE MARKET SHARE IMPACT OF SERVICE FAILURES

Year:
1999
Language:
english
File:
PDF, 360 KB
english, 1999
4

THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY

Year:
1999
Language:
english
File:
PDF, 545 KB
english, 1999
8

SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY

Year:
1999
Language:
english
File:
PDF, 438 KB
english, 1999
9

HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

Year:
1999
Language:
english
File:
PDF, 369 KB
english, 1999