Volume 33; Issue 2

Services Marketing Quarterly

Volume 33; Issue 2

1

Dimensionality of Perceived Risk and Its Impact on Internet Banking Adoption: An Empirical Investigation

Kesharwani, Ankit, Tripathy, Trilochan

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 225 KB

english, 2012

2

Low-Cost Airlines—A New Customer Relationship? An Analysis of Service Quality, Service Satisfaction, and Customer Loyalty in a Low-Cost Setting

Curry, Neil, Gao, Yuhui

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 108 KB

english, 2012

3

Mature Consumers Speak: Insights on Information Search and Self-Efficacy for Service Purchases

Nasco, Suzanne A., Hale, Dena, Thomas, Meredith

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 130 KB

english, 2012

4

The Construction Company Through the Lens of Service Management: Inferences From Sweden

Jacobsson, Mattias, Wilson, Timothy L.

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 557 KB

english, 2012

5

The Influence of Gender Dyads and Physical Appearance on the Strength of the Customer-Provider Relationship in the Taiwanese Hairdressing Industry

Wu, Pearl Pi-Chu, Hwang, Ing-San

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 117 KB

english, 2012

6

Restructuring of Fare Policies for the Urban Transportation System in Athens

Sarris, Nickolaos, Mihiotis, Athanassios, Lagoudis, Ioannis N.

Journal:

Services Marketing Quarterly

Year:

2012

Language:

english

File:

PDF, 666 KB

english, 2012