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Volume 29; Issue 5/6
Main
Journal of Service Theory and Practice
Volume 29; Issue 5/6
Journal of Service Theory and Practice
Volume 29; Issue 5/6
1
Service research in emerging markets: business as usual?
Roy, Sanjit Kumar
,
Sekhon, Harjit
,
Nguyen, Bang
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 98 KB
Your tags:
2019
2
To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers
Mohd-Any, Amrul Asraf
,
Mutum, Dilip S.
,
Ghazali, Ezlika M.
,
Mohamed-Zulkifli, Lokmanulhakim
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 332 KB
Your tags:
2019
3
Managing customer relationships in emerging markets
Gaur, Sanjaya Singh
,
Kingshott, Russel P.J.
,
Sharma, Piyush
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 224 KB
Your tags:
2019
4
What to say on social media and how
Wu, Jintao
,
Chen, Junsong
,
Chen, Honghui
,
Dou, Wenyu
,
Shao, Dan
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 180 KB
Your tags:
2019
5
Influence of service-entry waiting on customerâs first impression and satisfaction
Zhang, Yu
,
Shao, Bing-Jia
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 507 KB
Your tags:
2019
6
Mediation effects of service features on rapportâdependency link in emerging market
Fatima, Johra Kayeser
,
di Mascio, Rita
,
Johns, Raechel
,
Quazi, Ali
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 278 KB
Your tags:
2019
7
Examining the role of customer engagement in augmenting referral value
Sahi, Gurjeet Kaur
,
Devi, Rita
,
Dash, Satya Bhusan
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 287 KB
Your tags:
2019
8
Managing engagement in an emerging economy service
Rabbanee, Fazlul K.
,
Haque, Mohammad Moinul
,
Banik, Shanta
,
Islam, Mohammad Majedul
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 280 KB
Your tags:
2019
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