5

Business process management: a boundaryless approach to modern competitiveness

Year:
1997
Language:
english
File:
PDF, 303 KB
english, 1997
6

Benchmarking: The Best Tool for Measuring Competitiveness

Year:
1994
Language:
english
File:
PDF, 177 KB
english, 1994
10

Managing customer dissatisfaction through effective complaints management systems

Year:
2000
Language:
english
File:
PDF, 208 KB
english, 2000
12

Managing customer satisfaction: a best practice perspective

Year:
2000
Language:
english
File:
PDF, 323 KB
english, 2000
16

Knowledge management critical success factors

Year:
2003
Language:
english
File:
PDF, 125 KB
english, 2003
17

A collaborative supply chain management

Year:
2006
Language:
english
File:
PDF, 89 KB
english, 2006
19

Employee empowerment – a UK survey of trends and best practices

Year:
2002
Language:
english
File:
PDF, 226 KB
english, 2002
20

The TQM legacy – Gurus’ contributions and theoretical impact

Year:
2013
Language:
english
File:
PDF, 212 KB
english, 2013
21

Revisiting BPR: a holistic review of practice and development

Year:
2000
Language:
english
File:
PDF, 358 KB
english, 2000
23

Training evaluation: an empirical study in Kuwait

Year:
2002
Language:
english
File:
PDF, 162 KB
english, 2002
27

Competitive manufacturing: Combining total quality with advanced technology

Year:
1993
Language:
english
File:
PDF, 1.05 MB
english, 1993
28

How to profit from the balanced scorecard

Year:
2006
Language:
english
File:
PDF, 87 KB
english, 2006
30

TQM: What is Wrong with the Terminology

Year:
1994
Language:
english
File:
PDF, 17 KB
english, 1994
34

Managing for quality through knowledge management

Year:
1999
Language:
english
File:
PDF, 144 KB
english, 1999
35

A review of key publications on benchmarking: part II

Year:
1996
Language:
english
File:
PDF, 143 KB
english, 1996
36

A review of key publications on benchmarking part I

Year:
1995
Language:
english
File:
PDF, 180 KB
english, 1995
37

Total Quality Management for Engineers || THE PIONEERS OF TQM

Year:
1991
Language:
english
File:
PDF, 1.19 MB
english, 1991
46

Beyond TQM implementation: the new paradigm of TQM sustainability

Year:
2002
Language:
english
File:
PDF, 742 KB
english, 2002
47

Total Quality Management for Engineers || DEFINING TQM: THE PHILOSOPHY

Year:
1991
Language:
english
File:
PDF, 1.42 MB
english, 1991
48

Total Quality Management for Engineers || DEFINING TQM: TOOLS AND TECHNIQUES

Year:
1991
Language:
english
File:
PDF, 1.87 MB
english, 1991
49

The impact of social responsibility on business performance

Year:
2002
Language:
english
File:
PDF, 690 KB
english, 2002