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Volume 15; Issue 8
Main
Psychology and Marketing
Volume 15; Issue 8
Psychology and Marketing
Volume 15; Issue 8
1
The services marketing system and customer psychology
Banwari Mittal
,
Julie Baker
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 87 KB
Your tags:
english, 1998
2
The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective
Mark B. Houston
,
Lance A. Bettencourt
,
Sutha Wenger
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 183 KB
Your tags:
english, 1998
3
Customer desire expectations about service employees: An analysis of hierarchical relations
Rik Pieters
,
Günther Bottschen
,
Eva Thelen
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 176 KB
Your tags:
english, 1998
4
Defensive strategies for managing satisfaction and loyalty in the service industry
Laurette Dubé
,
Manfred F. Maute
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 162 KB
Your tags:
english, 1998
5
Customer contact and the evaluation of service experiences: Propositions and implications for the design of services
William O. Bearden
,
Manoj K. Malhotra
,
Kelly H. Uscátegui
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 156 KB
Your tags:
english, 1998
6
Customer control and evaluation of service validity and reliability
W. Fred Van Raaij
,
Ad Th.H. Pruyn
Journal:
Psychology and Marketing
Year:
1998
Language:
english
File:
PDF, 183 KB
Your tags:
english, 1998
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