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1

CRISIS BARGAINING: TRACKING RELATIONAL PARADOX IN HOSTAGE NEGOTIATION

Donohue, William A., Ramesh, Closepet, Borchgrevink, Carl

Journal:

International Journal of Conflict Management

Year:

1991

Language:

english

File:

PDF, 657 KB

english, 1991

2

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

Susskind, Alex M., Kacmar, K. Michele, Borchgrevink, Carl P.

Journal:

Journal of Applied Psychology

Year:

2003

Language:

english

File:

PDF, 70 KB

english, 2003

3

Leader–Member Exchange (LMX) and Frontline Employees’ Service-Oriented Organizational Citizenship Behavior in the Foodservice Context: Exploring the Moderating Role of Work Status

Cha, JaeMin, Borchgrevink, Carl P.

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2017

Language:

english

File:

PDF, 1.92 MB

english, 2017

4

Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China

Kim, MiRan, Choi, Laee, Borchgrevink, Carl P., Knutson, Bonnie, Cha, JaeMin, Okumus, Fevzi, Okumus, Fevzi

Journal:

International Journal of Contemporary Hospitality Management

Year:

2018

Language:

english

File:

PDF, 1.02 MB

english, 2018

5

Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types

Cha, JaeMin, Borchgrevink, Carl P.

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2018

Language:

english

File:

PDF, 1.43 MB

english, 2018

6

Operations budgeting practices of lodging firms in the United states and Scandinavia

Raymond S. Schmidgall, Carl P. Borchgrevink, Odd Harald Zahl-Begnum

Journal:

International Journal of Hospitality Management

Year:

1996

Language:

english

File:

PDF, 1.11 MB

english, 1996

7

Service Climate in Restaurants

Cha, Jaemin, Borchgrevink, Carl P.

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2014

Language:

english

File:

PDF, 151 KB

english, 2014

8

Reporting Reliability Coefficients and the Issue of Correcting for Attenuation

Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

1997

Language:

english

File:

PDF, 384 KB

english, 1997

9

Norway Seen from Abroad: Perceptions of Norway and Norwegian Tourism

Borchgrevink, Carl P., Knutson, Bonnie J.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1997

Language:

english

File:

PDF, 801 KB

english, 1997

10

Predicting wine preference: testing the premises of the vinotype theory

Borchgrevink, Carl Peter, Sherwin, Allan Lewis

Journal:

International Journal of Wine Business Research

Year:

2017

Language:

english

File:

PDF, 225 KB

english, 2017

11

Leader-member exchange development: a hospitality antecedent investigation

Carl P. Borchgrevink, Franklin J. Boster

Journal:

International Journal of Hospitality Management

Year:

1997

Language:

english

File:

PDF, 1.13 MB

english, 1997

12

Customer service employees’ behavioral intentions and attitudes: an examination of construct validity and a path model

Alex M Susskind, Carl P Borchgrevink, K Michele Kacmar, Robert A Brymer

Journal:

International Journal of Hospitality Management

Year:

2000

Language:

english

File:

PDF, 276 KB

english, 2000

13

Consumer preferred hot beverage temperatures

Carl P Borchgrevink, Alex M Susskind, John M Tarras

Journal:

Food Quality and Preference

Year:

1999

Language:

english

File:

PDF, 104 KB

english, 1999

14

Examining the Characteristics of “Customers from Hell” and Their Impact on the Service Encounter

Knutson, Bonnie J., Woods, Robert S., Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

1999

Language:

english

File:

PDF, 1.25 MB

english, 1999

15

Hot Beverages at Quick Service Restaurant (QSR) Drive-Thru Windows

Borchgrevink, Carl P., Sciarini, Michael P., Susskind, Alex M.

Journal:

Journal of Hospitality and Tourism Management

Year:

2007

Language:

english

File:

PDF, 119 KB

english, 2007

16

Self-selection and alcohol consumption

Borchgrevink, Carl P., Borchgrevink, Henrik C.

Journal:

International Journal of Hospitality Management

Year:

2013

Language:

english

File:

PDF, 212 KB

english, 2013

17

Food Intolerances, Food Allergies, and Restaurants

Borchgrevink, Carl P., Elsworth, Jeffery D., Taylor, Stefanie E., Christensen, Katharine L.

Journal:

Journal of Culinary Science & Technology

Year:

2009

Language:

english

File:

PDF, 347 KB

english, 2009

18

Beverage Control Systems and the Guests' Perspective: Standardization and Value

Borchgrevink, Carl P., Anchill, Denise M.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

2003

Language:

english

File:

PDF, 610 KB

english, 2003

19

Leader-Member Exchange and Interpersonal Relationships

Borchgrevink, Carl P., Boster, Franklin J.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1998

Language:

english

File:

PDF, 865 KB

english, 1998

20

Consumer Acceptance of Server Recommendations

Borchgrevink, Carl P., Susskind, Alex M.

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2006

Language:

english

File:

PDF, 861 KB

english, 2006

21

“HB @ MSU: When and why?”

Sciarini, Michael, Borchgrevink, Carl

Journal:

Journal of Hospitality & Tourism Education

Year:

2008

Language:

english

File:

PDF, 327 KB

english, 2008

22

Untangling Web Search Engines

Kasavana, Michael L., Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

1999

Language:

english

File:

PDF, 1.80 MB

english, 1999

23

Validating a Typology of the Customer from Hell

Knutson, Bonnie J., Borchgrevink, Carl, Woods, Bob

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1999

Language:

english

File:

PDF, 109 KB

english, 1999

24

Team-Based Interaction in the Foodservice Instructional Laboratory: An Exploratory Model of Team Composition, Team-Member Interaction, and Performance

Susskind, Alex M., Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

1999

Language:

english

File:

PDF, 2.28 MB

english, 1999

25

Micro-Brewed Beer and the Patrons of Mid-Priced, Casual Restaurants

Borchgrevink, Carl P., Susskind, Alex M.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1998

Language:

english

File:

PDF, 537 KB

english, 1998

26

Visible Beverage Control Systems

Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1999

Language:

english

File:

PDF, 170 KB

english, 1999

27

It is a Chef's Life

Borchgrevink, Carl P., Nelson, Robert H., Ruf, Jennifer L.

Journal:

Journal of Hospitality & Tourism Education

Year:

1998

Language:

english

File:

PDF, 3.55 MB

english, 1998

28

“Silent” (Non-Language) Training Videos: Cross-Cultural Hospitality Applications

Borchgrevink, Carl P., Ninemeier, Jack D., Mykletun, Reidar J.

Journal:

Journal of Hospitality & Tourism Education

Year:

2001

Language:

english

File:

PDF, 160 KB

english, 2001

29

Expert Witness Involvement in Safety Issues

Tarras, John. M., Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

2000

Language:

english

File:

PDF, 505 KB

english, 2000

30

Leader-Member Exchange

Borchgrevink, Carl P., Cichy, Ronald F., Mykletun, Reidar J.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

2001

Language:

english

File:

PDF, 261 KB

english, 2001

31

Hotel employees’ organizational behaviors from cross-national perspectives

Kim, MiRan, Choi, Laee, Knutson, Bonnie, Borchgrevink, Carl P., Okumus, Fevzi, Okumus, Fevzi

Journal:

International Journal of Contemporary Hospitality Management

Year:

2017

Language:

english

File:

PDF, 1.26 MB

english, 2017

32

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance

Susskind, Alex M., Kacmar, K. Michele, Borchgrevink, Carl P.

Journal:

Cornell Hospitality Quarterly

Year:

2018

Language:

english

File:

PDF, 236 KB

english, 2018

33

Taking Issue with Lynn and Mullen's Meta-Analytic Recommendations

Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Research

Year:

1998

Language:

english

File:

PDF, 207 KB

english, 1998

34

Taking Issue with Lynn and Mullen's Meta-Analytic Recommendations

Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Research

Year:

1998

File:

PDF, 207 KB

1998

35

Internet Browsing

Borchgrevink, Carl P., Kasavana, Michael L.

Journal:

Hospitality & Tourism Educator

Year:

1995

Language:

english

File:

PDF, 1.78 MB

english, 1995

36

Internet Browsing

Borchgrevink, Carl P., Kasavana, Michael L.

Journal:

Hospitality & Tourism Educator

Year:

1995

File:

PDF, 1.78 MB

1995

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