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1

Service quality, customer satisfaction and loyalty in automobile repair services sector

Izogo, Ernest Emeka, Ogba, Ike-Elechi

Journal:

International Journal of Quality & Reliability Management

Year:

2015

Language:

english

File:

PDF, 537 KB

english, 2015

2

Online shopping experience in an emerging e-retailing market: Towards a conceptual model

Izogo, Ernest Emeka, Jayawardhena, Chanaka

Journal:

Journal of Consumer Behaviour

Year:

2018

Language:

english

File:

PDF, 852 KB

english, 2018

3

Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role?

Izogo, Ernest Emeka

Journal:

Journal of Retailing and Consumer Services

Year:

2015

Language:

english

File:

PDF, 704 KB

english, 2015

4

Customer loyalty in telecom service sector: the role of service quality and customer commitment

Izogo, Ernest Emeka

Journal:

The TQM Journal

Year:

2017

Language:

english

File:

PDF, 309 KB

english, 2017

5

Online shopping experience in an emerging e-retailing market

Izogo, Ernest Emeka, Jayawardhena, Chanaka

Journal:

Journal of Research in Interactive Marketing

Year:

2018

Language:

english

File:

PDF, 262 KB

english, 2018

6

Determinants of relationship quality and customer loyalty in retail banking: evidence from Nigeria

Izogo, Ernest Emeka, Reza, Abdi, Ogba, Ike-Elechi, Oraedu, Chukwunonso

Journal:

African Journal of Economic and Management Studies

Year:

2017

Language:

english

File:

PDF, 567 KB

english, 2017

7

Creating particularized trust in e-retailers through experiential value and generalized trust

Izogo, Ernest Emeka, Jayawardhena, Chanaka, Adegbola, Eunice Abimbola

Journal:

Journal of Strategic Marketing

Year:

2018

Language:

english

File:

PDF, 1.55 MB

english, 2018

8

Behavioral consequences of customer inspiration: the role of social media inspirational content and cultural orientation

Izogo, Ernest Emeka, Mpinganjira, Mercy

Journal:

Journal of Research in Interactive Marketing

Year:

2020

File:

PDF, 760 KB

2020

9

Customers’ service quality perception in automotive repair

Izogo, Ernest Emeka

Journal:

African Journal of Economic and Management Studies

Year:

2015

Language:

english

File:

PDF, 230 KB

english, 2015

10

Examining customers’ experience with the Nigerian Bank Verification Number (BVN) policy from the perspective of a dual-lens theory

Izogo, Ernest Emeka, Jayawardhena, Chanaka, Kalu, Alexanda Ogbonna Udu

Journal:

International Journal of Emerging Markets

Year:

2018

Language:

english

File:

PDF, 292 KB

english, 2018

11

Examining the effect of customersâ perception of bank marketing communication on customer loyalty

Zephaniah, Chinedu Ogbonnaya, Ogba, Ike-Elechi, Izogo, Ernest Emeka

Journal:

Scientific African

Year:

2020

File:

PDF, 1.17 MB

2020

12

Does the collectivism/individualism cultural orientation determine the effect of customer inspiration on customer citizenship behaviors?

Izogo, Ernest Emeka, Mpinganjira, Mercy, Ogba, Francisca N.

Journal:

Journal of Hospitality and Tourism Management

Year:

2020

File:

PDF, 1.47 MB

2020

13

Conceptualizing a Cashless System for the Retail Banking Sector of an Emerging Economy: Policy Implications for the Nigerian Apex Bank

Izogo, Ernest Emeka, Agha, Nancy Chinwe, Zephaniah, Chinedu Ogbonnaya

Journal:

African Research Review

Year:

2019

File:

PDF, 352 KB

2019

14

Should relationship quality be measured as a disaggregated or a composite construct?

Izogo, Ernest Emeka

Journal:

Management Research Review

Year:

2016

Language:

english

File:

PDF, 239 KB

english, 2016

15

Empirical Study of Relationship Quality in a Service Setting of an Emerging Economy: The Nigerian Experience

Oraedu, Chukwunonso, Izogo, Ernest Emeka, Ozo, Johnson Ubaka, Udu, Ama Aka, Egele, Aja Ebeke

Journal:

Journal of Service Science Research

Year:

2018

Language:

english

File:

PDF, 823 KB

english, 2018

16

Building committed online shoppers through shopping goals and switching cost

Izogo, Ernest Emeka, Jayawardhena, Chanaka

Journal:

Journal of Marketing Analytics

Year:

2019

File:

PDF, 923 KB

2019

17

Examining customer willingness to pay more for banking services: the role of employee commitment, customer involvement and customer value

Izogo, Ernest Emeka, Elom, Mathias Egede, Mpinganjira, Mercy

Journal:

International Journal of Emerging Markets

Year:

2020

File:

PDF, 392 KB

2020

18

Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective

Oraedu, Chukwunonso, Izogo, Ernest Emeka, Nnabuko, Justie, Ogba, Ike-Elechi

Journal:

Management Research Review

Year:

2020

File:

PDF, 272 KB

2020