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1

Customer experience challenges: bringing together digital, physical and social realms

Bolton, Ruth N., McColl-Kennedy, Janet R., Cheung, Lilliemay, Gallan, Andrew, Orsingher, Chiara, Witell, Lars, Zaki, Mohamed

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 483 KB

english, 2018

2

A meta-analysis of satisfaction with complaint handling in services

Chiara Orsingher, Sara Valentini, Matteo de Angelis

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 295 KB

english, 2010

3

Consumer (goal) satisfaction: A means-ends chain approach

Chiara Orsingher, Gian Luca Marzocchi, Sara Valentini

Journal:

Psychology and Marketing

Year:

2011

Language:

english

File:

PDF, 149 KB

english, 2011

4

Safe harbors in Europe: an update on the research and Bolar exemptions to patent infringement

Kupecz, András, Roox, Kristof, Dekoninck, Christian, Schertenleib, Denis, Stief, Marco, Sanna, Fabrizio, Orsingher, Matteo, Miralles, Sergio, Molina, Elena, Crosse, Trevor, Gilbert, Mike, James, Will

Journal:

Nature Biotechnology

Year:

2015

Language:

english

File:

PDF, 472 KB

english, 2015

5

LE MARKETING DES SERVICES || Le script de service : fondements du concept et applications au marketing des services

Chiara Orsingher

Journal:

Recherche et Applications en Marketing

Year:

2006

Language:

french

File:

PDF, 1.72 MB

french, 2006

6

Phoenician lime for Phoenician wine: Iron Age plaster from a wine press at Tell el-Burak, Lebanon

Orsingher, Adriano, Amicone, Silvia, Kamlah, Jens, Sader, HÃ©lÃ¨ne, Berthold, Christoph

Journal:

Year:

2020

File:

PDF, 10.21 MB

2020

7

Probability law, flow function, maximum distribution of wave-governed random motions and their connections with Kirchoff's laws

Journal:

Stochastic Processes and their Applications

Year:

1990

Language:

english

File:

PDF, 782 KB

english, 1990

8

Fractional Klein–Gordon Equations and Related Stochastic Processes

Roberto Garra,Enzo Orsingher,Federico Polito

Journal:

Journal of Statistical Physics

Year:

2014

Language:

english

File:

PDF, 502 KB

english, 2014

9

An Empirical Study of Servqual's Dimensionality

Llosa, Sylvie, Chandon, Jean-Louis, Orsingher, Chiara

Journal:

Service Industries Journal

Year:

1998

Language:

english

File:

PDF, 1.35 MB

english, 1998

10

The Role of Metaperception on the Effectiveness of Referral Reward Programs

Wirtz, J., Orsingher, C., Chew, P., Tambyah, S. K.

Journal:

Journal of Service Research

Year:

2013

Language:

english

File:

PDF, 315 KB

english, 2013

11

Psychological drivers of referral reward program effectiveness

Orsingher, Chiara, Wirtz, Jochen

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 256 KB

english, 2017

12

The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Van Vaerenbergh, Yves, Varga, Dorottya, De Keyser, Arne, Orsingher, Chiara

Journal:

Journal of Service Research

Year:

2018

Language:

english

File:

PDF, 291 KB

english, 2018

13

Solutions to Non-linear Euler-Poisson-Darboux Equations by Means of Generalized Separation of Variables

Garra, R., Orsingher, E., Shishkina, E. L.

Journal:

Lobachevskii Journal of Mathematics

Year:

2019

Language:

english

File:

PDF, 515 KB

english, 2019

14

Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence

Gelbrich, Katja, Hagel, Julia, Orsingher, Chiara

Journal:

International Journal of Research in Marketing

Year:

2020

File:

PDF, 1.08 MB

2020

15

The arc-sine law and its analogs for processes governed by signed and complex measures

Kenneth J. Hochberg, Enzo Orsingher

Journal:

Stochastic Processes and their Applications

Year:

1994

Language:

english

File:

PDF, 934 KB

english, 1994

16

Effect of cannabidiol and of other Cannabis sativa compounds on hippocampal seizure discharges

Iván Izquierdo, Otto A. Orsingher, Antonio C. Berardi

Journal:

Psychopharmacology

Year:

1973

Language:

english

File:

PDF, 404 KB

english, 1973

17

On the maximum of the generalized Brownian bridge

L. Beghin, E. Orsingher

Journal:

Lithuanian Mathematical Journal

Year:

1999

Language:

english

File:

PDF, 480 KB

english, 1999

18

Travelling Randomly on the Poincaré Half-Plane with

V. Cammarota, E. Orsingher

Journal:

Journal of Statistical Physics

Year:

2008

Language:

english

File:

PDF, 660 KB

english, 2008

19

THE SPACE-FRACTIONAL TELEGRAPH EQUATION AND THE RELATED FRACTIONAL TELEGRAPH PROCESS

ORSINGHER, E., ZHAO, XUELEI

Journal:

Chinese Annals of Mathematics, Series B

Year:

2003

Language:

english

File:

PDF, 235 KB

english, 2003

20

Random flights governed by Klein–Gordon-type partial differential equations

Garra, Roberto, Orsingher, Enzo

Journal:

Stochastic Processes and their Applications

Year:

2014

Language:

english

File:

PDF, 248 KB

english, 2014

21

Fractional telegraph-type equations and hyperbolic Brownian motion

D’Ovidio, Mirko, Orsingher, Enzo, Toaldo, Bruno

Journal:

Statistics & Probability Letters

Year:

2014

Language:

english

File:

PDF, 377 KB

english, 2014

22

Le script de service: fondements du concept et applications au marketing des services

Journal:

Recherche et Applications en Marketing

Year:

2006

Language:

french

File:

PDF, 94 KB

french, 2006

23

Pseudoprocesses on a circle and related Poisson kernels

Orsingher, Enzo, Toaldo, Bruno

Journal:

Stochastics An International Journal of Probability and Stochastic Processes

Year:

2015

Language:

english

File:

PDF, 330 KB

english, 2015

24

Relative measures in service research

Aksoy, Lerzan, Hogreve, Jens, Lariviere, Bart, Ordanini, Andrea, Orsingher, Chiara

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 152 KB

english, 2015

25

RE-irradiation (RE-RT) of head and neck cancer (HNC): Dose accumulation using deformable image registration (DIR) and comparison with rigid registration (RIR)

Cagni, E., Botti, A., Micera, R., Orsingher, L., Orlandi, M., Simoni, N., Iotti, C., Iori, M.

Journal:

Year:

2016

Language:

english

File:

PDF, 138 KB

english, 2016

26

Poisson-Type Processes Governed by Fractional and Higher-Order Recursive Differential Equations

Beghin, Luisa, Orsingher, Enzo

Journal:

Electronic Journal of Probability

Year:

2010

Language:

english

File:

PDF, 281 KB

english, 2010

27

Fractional diffusions with time-varying coefficients

Garra, Roberto, Orsingher, Enzo, Polito, Federico

Journal:

Journal of Mathematical Physics

Year:

2015

Language:

english

File:

PDF, 480 KB

english, 2015

28

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R., Danaher, Tracey S., Gallan, Andrew S., Orsingher, Chiara, Lervik-Olsen, Line, Verma, Rohit

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 4.93 MB

english, 2017

29

Random motions at finite velocity in a non-Euclidean space

Orsingher, E., De Gregorio, A.

Journal:

Advances in Applied Probability

Year:

2007

Language:

english

File:

PDF, 216 KB

english, 2007

30

Brownian fluctuations in space-time with applications to vibrations of rods

Journal:

Stochastic Processes and their Applications

Year:

1986

Language:

english

File:

PDF, 675 KB

english, 1986

31

Minimal cyclic random motion in and hyper-Bessel functions

A. Lachal, S. Leorato, E. Orsingher

Journal:

Annales de l'Institut Henri Poincare (B) Probability and Statistics

Year:

2006

File:

PDF, 271 KB

2006

32

The distribution of the local time for “pseudoprocesses” and its connection with fractional diffusion equations

L. Beghin, E. Orsingher

Journal:

Stochastic Processes and their Applications

Year:

2005

Language:

english

File:

PDF, 330 KB

english, 2005

33

Iterated elastic Brownian motions and fractional diffusion equations

Luisa Beghin, Enzo Orsingher

Journal:

Stochastic Processes and their Applications

Year:

2009

Language:

english

File:

PDF, 1.13 MB

english, 2009

34

How the sojourn time distributions of Brownian motion are affected by different forms of conditioning

L. Beghin, Y. Nikitin, E. Orsingher

Journal:

Statistics & Probability Letters

Year:

2003

Language:

english

File:

PDF, 249 KB

english, 2003

35

A Darling–Siegert formula relating some Bessel integrals and random walks

A. De Gregorio, E. Orsingher

Journal:

Statistics & Probability Letters

Year:

2007

Language:

english

File:

PDF, 189 KB

english, 2007

36

Branching on a Sierpinski graph

S. Leorato, E. Orsingher

Journal:

Statistics & Probability Letters

Year:

2009

Language:

english

File:

PDF, 734 KB

english, 2009

37

Some Darling–Siegert relationships connected with random flights

V. Cammarota, A. Lachal, E. Orsingher

Journal:

Statistics & Probability Letters

Year:

2009

Language:

english

File:

PDF, 731 KB

english, 2009

38

The intermediate arc-sine law

Yakov Nikitin, Enzo Orsingher

Journal:

Statistics & Probability Letters

Year:

2000

Language:

english

File:

PDF, 93 KB

english, 2000

39

Joint distributions of the maximum and the process for higher-order diffusions

L. Beghin, E. Orsingher, T. Ragozina

Journal:

Stochastic Processes and their Applications

Year:

2001

Language:

english

File:

PDF, 194 KB

english, 2001

40

Conditional maximal distributions of processes related to higher-order heat-type equations

Luisa Beghin, Kenneth J. Hochberg, Enzo Orsingher

Journal:

Stochastic Processes and their Applications

Year:

2000

Language:

english

File:

PDF, 124 KB

english, 2000

41

Effects of alpha-methyl tyrosine and adrenergic blocking agents on the facilitating action of amphetamine and nicotine on learning in rats

Otto A. Orsingher, Susana Fulginiti

Journal:

Psychopharmacology

Year:

1971

Language:

english

File:

PDF, 567 KB

english, 1971

42

The effect of monoamine oxidase inhibitors on the deconditioning action of reserpine in rats

Otto A. Orsingher

Journal:

Psychopharmacology

Year:

1961

Language:

english

File:

PDF, 732 KB

english, 1961

43

A physiclogical difference in the hippocampus of rats with a low inborn learning ability

Iván Izquierdo, Otto A. Orsingher

Journal:

Psychopharmacology

Year:

1972

Language:

english

File:

PDF, 647 KB

english, 1972

44

Inhibition of catecholamine biosynthesis and memory processes

Susana Fulginiti, Víctor A. Molina, Otto A. Orsingher

Journal:

Psychopharmacology

Year:

1976

Language:

english

File:

PDF, 443 KB

english, 1976

45

Brain dopamine and noradrenaline levels in rats submitted to four different aversive behavioral tests

Romeu A. Schütz, Maria T. Barros Schütz, Otto A. Orsingher, Ivan Izquierdo

Journal:

Psychopharmacology

Year:

1979

Language:

english

File:

PDF, 409 KB

english, 1979

46

Processes governed by signed measures connected with third-order “heat-type” equations

Journal:

Lithuanian Mathematical Journal

Year:

1991

Language:

english

File:

PDF, 574 KB

english, 1991

47

On the rate of convergence to the normal law for solutions of the burgers equation with singular initial data

N. N. Leonenko, E. Orsingher, V. N. Parkhomenko

Journal:

Journal of Statistical Physics

Year:

1996

Language:

english

File:

PDF, 60 KB

english, 1996

48

On the rate of convergence to the normal law for solutions of the Burgers equation with singular initial data

Nikolai N. Leonenko, Enzo Orsingher, Victoria N. Parkhomenko

Journal:

Journal of Statistical Physics

Year:

1996

Language:

english

File:

PDF, 446 KB

english, 1996

49

Gangliosides enhance the anti-immobility response elicited by several antidepressant treatments in mice

Nancy E. Córdoba, Ana Maria Basso, Victor A. Molina, Otto A. Orsingher

Journal:

Psychopharmacology

Year:

1990

Language:

english

File:

PDF, 308 KB

english, 1990

50

Planar random evolutions governed by hyperbolic equations

Journal:

Journal of Mathematical Sciences

Year:

1996

Language:

english

File:

PDF, 322 KB

english, 1996

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