Volume 8

5

Multiple channel structures in financial services: A framework

Year:
2003
Language:
english
File:
PDF, 150 KB
english, 2003
6

Consumer acceptance of wireless finance

Year:
2004
Language:
english
File:
PDF, 167 KB
english, 2004
9

Marketing online banking services: The voice of the customer

Year:
2003
Language:
english
File:
PDF, 141 KB
english, 2003
12

Contact management and customer loyalty

Year:
2003
Language:
english
File:
PDF, 133 KB
english, 2003
13

Analysing service quality in the UAE Islamic banks

Year:
2003
Language:
english
File:
PDF, 155 KB
english, 2003
17

Electronic customer care: The innovative path to e-loyalty

Year:
2003
Language:
english
File:
PDF, 150 KB
english, 2003
22

The distance marketing of consumer financial services directive

Year:
2003
Language:
english
File:
PDF, 131 KB
english, 2003
23

The stakes in the over 50s market for financial institutions in France

Year:
2003
Language:
english
File:
PDF, 109 KB
english, 2003
26

E-business opportunities in financial services

Year:
2003
Language:
english
File:
PDF, 143 KB
english, 2003
27

Share of wallet's role in customer profitability

Year:
2004
Language:
english
File:
PDF, 146 KB
english, 2004
28

iTV: A major opportunity for financial services, or not?

Year:
2004
Language:
english
File:
PDF, 476 KB
english, 2004
29

Ethnic banking in the USA

Year:
2004
Language:
english
File:
PDF, 131 KB
english, 2004
32

Editorial

Year:
2004
Language:
english
File:
PDF, 71 KB
english, 2004
34

Consequences of perceived acceptability of a bank's service failures

Year:
2004
Language:
english
File:
PDF, 146 KB
english, 2004