3

Explanations: if, when, and how they aid service recovery

Year:
2012
Language:
english
File:
PDF, 256 KB
english, 2012
20

Customer Reactions to Staff Empowerment: Mediators and Moderators

Year:
2000
Language:
english
File:
PDF, 1.17 MB
english, 2000
26

Reply

Year:
1994
Language:
english
File:
PDF, 166 KB
english, 1994
31

DEALING WITH SERVICE FAILURES: THE USE OF EXPLANATIONS

Year:
2009
Language:
english
File:
PDF, 306 KB
english, 2009
33

An accountable model of practice

Year:
1998
Language:
english
File:
PDF, 1.28 MB
english, 1998
47

A Competency‐Based Study of Academic Staff Development Needs

Year:
1991
Language:
english
File:
PDF, 858 KB
english, 1991